What is THE CARE?

THE CARE is a French clean beauty online store, founded by Yume, dedicated to face care, body care, and niche perfumery. The selection brings together independent and exclusive brands, chosen for the effectiveness of their formulas, the transparency of their ingredients, and the quality of their sensory experience. THE CARE does not sell any products containing controversial substances and prioritizes brands committed to environmental and ethical standards.

Is THE CARE a clean beauty brand?

No, THE CARE is not a brand but an online concept store dedicated to clean beauty and niche natural cosmetics. The choice of referenced brands is based on three pillars: Clean (transparent formulas, free from controversial substances), High-performance (proven effectiveness, respect for the skin and the planet), and Desirable (meticulously crafted textures, fragrances, sensory experience, design, and unique aesthetic identity).

Which brands are available on THE CARE?

THE CARE offers a curated selection of independent clean beauty and niche perfumery brands, including Oio Lab, Alyscamps, Beau Domaine, Hyeja, Corpus, Slim Cera, Ruhaku, To My Ships, and many others. The selection evolves regularly to incorporate new exclusive and innovative brands.

Does THE CARE have a physical store?

THE CARE is primarily an online shop, stonocandles.shop, but also organizes pop-up stores and occasional events (masterclasses, workshops with partner brands). To find out the dates and locations of upcoming events, it is recommended to follow the Instagram account @stonocandles.shop.

How do I know which product suits my skin type?

Each product page on stonocandles.shop specifies the skin types and concerns the treatment addresses (dry, oily, combination, sensitive skin, fine lines and wrinkles, lack of radiance, etc.). For personalized advice, a beauty assistant available directly on the site can guide you toward the most suitable products according to individual skin types and concerns.

Does THE CARE offer a personalized advice service?

Yes. A conversational beauty assistant is available directly on the site to help every customer find the products best suited to their skin type and concerns, answer questions about orders, returns, or the loyalty program, and direct them to a team member if specific assistance is needed.

What are the delivery times at THE CARE?

Once your order has been dispatched, delivery takes on average 2 to 3 working days in metropolitan France via Colissimo (the next day before 6 PM with Chronopost), and 2 to 6 working days internationally, depending on the carrier and destination.

Which countries does THE CARE ship to?

THE CARE ships to metropolitan France as well as 13 other European countries: Germany, Austria, Belgium, Denmark, Spain, Finland, Greece, Ireland, Italy, Luxembourg, the Netherlands, Portugal, and Sweden. Switzerland, Andorra, and Monaco will be served soon.

Is shipping free?

Yes, delivery is free on orders over €120 in metropolitan France, and over €150 for other shipped countries. Below this amount, shipping costs are calculated automatically at checkout based on weight and destination.

What is the deadline for returning a product?

You have 14 clear days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason. Products must be returned intact, unopened, in their original packaging, and with their safety seal intact.

How do I make a return or exchange?

To initiate a return, simply send an email to hello@stonocandles.shop specifying the order number, the product(s) concerned, and the reason for the return. Return shipping costs are the customer's responsibility; for items over €40, the use of tracked shipping is recommended. Refunds and exchanges are then processed on a case-by-case basis.

What payment methods are accepted on stonocandles.shop?

THE CARE accepts payment by credit card (Visa, Mastercard, American Express), Apple Pay, PayPal, and Shop Pay, via secure processing by Stripe.

What is Le Club, the THE CARE loyalty program?

Le Club is THE CARE's loyalty program, powered by Smile.io. By creating an account, every customer earns points with every order, which they can then exchange for discounts, free shipping, and surprises reserved for members. The details of the point scale can be viewed directly via the loyalty widget on the site.

How can I contact THE CARE customer service?

THE CARE customer service can be reached by email at hello@stonocandles.shop or via the contact form available at stonocandles.shop/pages/contact. THE CARE is also active on Instagram (@stonocandles.shop).